Privacy Statement

LANDesk is committed to user privacy in our products and services. This policy outlines our personal information handling practices. If you give us personal information, we will treat it according to this policy. LANDesk reserves the right to make changes and updates to this policy at any time. By downloading any materials from this site or by providing any personal information to LANDesk via this site, you agree to these terms. If you do not agree to them, do not use the site, download any materials from it, or provide any personal information.

This policy covers LANDesk's corporate web sites. Some of our subsidiaries or programs have their own, possibly different, policies. LANDesk encourages you to read this privacy policy and those of all Web sites you visit.

Types and Uses of Personal Information

Your personal information is used in the following ways:

• User IDs and Passwords—Provide you with access to your profile areas and to protected content.
• Account Information—Tells us more about who you are, how to contact you, and your shipping and billing information. Also contains any preferences you have provided, such as language, e–mail format and interests.
• Customer Feedback and Support—Provides a mechanism for requesting information from LANDesk. Also used to tell us how we can improve our products, services and site designs.
• E–mail Correspondence—Used to raise and respond to issues and inquiries of all types. Also used to distribute information about LANDesk, our products, and services.
• Transactions—Show which products and services you have requested.

We will only use your personal information in the ways specified when it was collected. We will not subsequently change the way in which we use your personal information, unless you consent to the new usage.

Security Measures

We protect the personal information you share with us. For example, if you make an online purchase with us, we encrypt your credit card number. Access to your personal information is limited to people who need it to do their job.

Authorized third–party agents may also need access to some of your personal information. For example, if we need to ship something to you, we must share your name and address with a shipping company. We only provide third–party agents with the minimum amount of information needed to complete the requested service or transaction. We do not otherwise share your personal information with third–parties, unless you have granted us permission to do so. We may respond to subpoenas, court orders, or legal process. We also may choose to establish or exercise our legal rights or defend against legal claims. We may collect and possibly share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of LANDesk's terms of use, or as otherwise required by law.

Data Retention

LANDesk will not retain your personal information longer than is necessary for the purposes for which it was collected

Linked Web Site

We provide links to third–party sites. Since we do not control these Web sites, we encourage you to review the privacy policies posted on these (and all) third–party sites.

Children's Privacy

We do not knowingly collect personal information from children under the age of 13. If we learn that we have personal information on a child under the age of 13, we will delete that information from our systems. LANDesk encourages parents to go online with their kids. Here are a few tips to help make a child's online experience safer:

• Teach kids never to give personal information, unless supervised by a parent or responsible adult. Includes name, address, phone, school, etc.
• Know the sites your kids are visiting and which sites are appropriate.
• Look for Web site privacy policies. Know how your child's information is treated.

Cookies

Most LANDesk Web sites use cookies. Cookies help us provide a better user experience by measuring which Web site areas are of greatest interest. LANDesk also uses cookies when you register for one of our Web programs. In this situation, a cookie will store useful information that enables our Web site to remember you when you return. LANDesk can only read cookies from LANDesk Web sites. If you choose to disable cookies in your browser, you can still access most of our Web sites. Some Web sites will not allow you to complete certain activities if cookies are disabled. For example, our consumer e–commerce site uses session cookies and persistent cookies to process transactions. If you do not accept cookies, the associated shopping bag will not work and you would not be able to order. We may display advertisements from third parties. Third–party ad–serving companies control which ads are shown. These ad–serving companies may use their own cookies to collect non–personally identifiable information from you. Advertisers use this information to target the ads and measure their impact. We use multiple third parties to monitor web traffic, statistics, advertisement 'click–through', and other activities on LANDesk's sites. Where authorized by LANDesk, such third parties may use cookies, LANDesk's Web log files, Web beacons, and other monitoring technologies to compile anonymous aggregate statistics on LANDesk's Web site visitors. Current versions of Web browsers offer enhanced user controls regarding the placement and duration of both first and third party cookies. Search for Cookies under your Web browser's Help menu for more information on cookie management features available to you.

Accessing and Updating Information

We need your help in making sure your personal information is correct in our systems. Please notify us of changes to your name, address, title, phone number or e–mail address. Most of our sites allow you to make these updates yourself via the program's member profile pages.

Unsubscribing

Each e–mail newsletter has instructions on how to unsubscribe.

Newsgroups/Forums

LANDesk forums are public. Please consider this before posting.

Transfer of Personal Information to the U.S.

Transfer of Personal Information to the U.S. We may process or store your information in our U.S. databases.

Policy Updates

All updates to this policy will be posted here. Last update: October 29, 2002.

Need Help with an Update, Access or Unsubscribe Request?

Contact LANDesk at: privacy@landesk.com. To aid in processing your request, please include the following details:

• Contact information (your name, address, e–mail address, etc.)
• Name of the program where you want the update applied
• Details of the request (e.g. change of e–mail address, unsubscribe from a newsletter, review of personal information, etc.)

Note: This policy also covers the personal information you provide to LANDesk Customer Support.

Have Additional Questions or Comments?

Should you have any privacy questions or comments related to this privacy policy, please contact us via email at privacy@landesk.com or via US mail at:

Privacy
LANDesk Software Inc.
698 West 10000 South
South Jordan, UT
84095.