LANDesk® Service Desk System Requirements and Platform Support

Supported Server Operating Systems

  • Windows 2000 Server SP4
  • Windows 2003 Standard x32-bit SP1

Supported Client Operating Systems

  • Windows Vista
  • Windows 2000 Professional SP4
  • Windows XP Professional SP2

Supported Database Platforms

  • Microsoft MSDE 2000 SP4*
  • Microsoft SQL Server 2000 SP4
  • Microsoft SQL Server 2005 Standard
  • Microsoft SQL Server 2005 Enterprise
  • Oracle 9i (9.2.0.4)
  • Oracle 10g (10.2.0)

Supported .NET Data Providers

  • Microsoft .NET Framework 2.0.50727

Supported Web Application Servers 

  • Microsoft Internet Information Server 5.0
  • Microsoft Internet Information Server 6.0

Supported Web Browsers

  • Microsoft Internet Explorer 6.0 SP2
  • Firefox 1.5.0.4

LDAP Support

  • Microsoft Active Directory 2000 and 2003

Supported E-Mail Servers

  • Exchange 2003 SP2
  • Domino 6.5.5
  • GroupWise 6.5

Supported E-Mail Clients 

  • Outlook XP SP3
  • Outlook Express 6 SP2
  • GroupWise 6.5
  • Lotus Notes 6.5.5

Supported Languages

  • English
  • French
  • German

*MSDE is supported for evaluation purposes only and is not recommended for production use.

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KEY FEATURES
  • System Requirements
  • Service-Level Interaction and Management
  • ITIL Plus
  • Powerful Connectivity and Integration
  • Quick, Easy Knowledge-Base Capture, Approval, Publishing and Access
  • Web-Based Service Portal
  • Policy-Driven Service Delivery
  • Easy Administration
  • End-User and Customer Friendly
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