Support Agreements
SERVICE AGREEMENTS Stay current with the latest advances in LANDesk® systems management technologies with access to software upgrades and updates along with access to the public support areas of the LANDesk® Web site. This worry-free solution ensures you get the most out of your LANDesk® products. Get details about Software Upgrade Protection. MAINTENANCE AGREEMENTSGives you a foundational support package with phone, e-mail and chat support, private access to the LANDesk® knowledge base, access to the self-service portal and more. Learn more about the Professional Maintenance Agreement. Delivers all the benefits of the Professional Maintenance Agreement, plus 24x7 phone support, training and access to a separate phone number so you can instantly escalate issues. See the details on the Enterprise Maintenance Agreement. DEDICATED SUPPORT Enjoy dedicated support from a LANDesk Technical Account Manager. Each Technical Account Manager is dedicated exclusively to only a few customer accounts. You benefit from on-site help and direct phone access (landline and cellular) to a LANDesk® product expert who knows your specific environment, processes and business direction and is there for you—no waiting on “hold.” Learn more about the benefits of having a Technical Account Manager on your team.
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