Technical Account Managers
Having a LANDesk Technical Account Manager working for you is virtually like adding a member to your own IT team—without adding head count. And you enjoy: - An account manager who’s familiar with your specific environment, processes and business goals and needs.
- Access to a LANDesk® product expert who’s in direct contact with the engineers who developed your solution.
- A single point of contact for all your LANDesk® Management Suite support needs—no explaining an issue to multiple people multiple times.
- Direct landline and cellular phone access to your Technical Account Manager—no waiting in a hold queue.
Features- The highest level of support available from LANDesk.
- A guaranteed one-hour response time.
- Four vouchers for LANDesk training courses—two each for course 101 and 201.
- On-site training options.
- Unlimited incident support.
- 200 hours of support annually.
- Six days of on-site visits annually.
- Priority escalation of all your support issues.
- Monthly or quarterly reviews of reported incidents and status updates, remaining support hours and on-site visits and more.
- Remote diagnostic support services.
- Proactive information distribution on patches, bug fixes, hot topics and more.
- Quarterly reviews of product roadmaps and updates on “what’s next” for your technology.
- Eligibility to participate on the LANDesk Customer Advisory Panel.
Benefits- An easy-to-budget, worry-free solution for getting the most out of LANDesk products.
- Fast, dedicated, knowledgeable support—on the phone and in person.
To find out more about engaging a LANDesk Technical Account Manager today, simply contact LANDesk at 1-800-982-2130 or sales@landesk.com.
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