What Is It?
LANDesk® Service Desk combines ITIL-verified, process-driven incident, problem, and change and configuration management, in a single touch point.
It enables you to:
- Deliver cost-effective, quality IT services
- Improve resolution rates and minimize recurring incidents
- Enforce standardization and enable process automation with a configurable process engine
- Support best practices such as ITIL
- Gain clarity and control over service levels
- Provide effective management reporting
- Seamlessly integrate with leading enterprise management systems—including LANDesk® Management Suite
- Extend best-practice processes and workflows to other parts of the business
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What Sets It Apart?
LANDesk delivers fundamental values that meet challenges you face today. These include needing to:
- Reduce costs while meeting required service levels
- Decrease risk and increase control by understanding how changes impact services and service levels
- Increase efficiency and productivity by automating processes, empowering employees, and enabling resource redistribution
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How Do I Get Started?
Take the first step towards experiencing real, measurable IT value by choosing LANDesk Service Desk.
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Then use the LANDesk Maturity Model which offers you a practical roadmap for; understanding where your organization is in it’s IT lifecycle, the infrastructure resources and management processes required to build a service management strategy aligned to your corporate objectives.
As your requirements grow, add further LANDesk Service Desk portfolio capabilities such as configuration management to achieve best practice service management.
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